96pkr Privacy Policy

01 Who We Are

96pkr operates the online casino and sports betting platform accessible at https://96pkr.app (the "Platform"). References to "96pkr", "we", "us", or "our" throughout this Privacy Policy refer to the operator of this Platform.

96pkr acts as the data controller in respect of all personal data collected from users who register or interact with the Platform. This means we are responsible for determining the purposes for which your personal data is used and the manner in which it is processed.

If you have questions about how your personal data is handled, you can reach our designated data support contact via the channels listed in Section 14 of this policy. We aim to respond to all data-related queries within 30 calendar days of receipt.

02 Data We Collect

96pkr collects personal data through several touchpoints during your use of the Platform. The categories of data we collect, and the circumstances in which we collect them, are set out below:

Registration Data — When you create a 96pkr account, we collect:

• Full legal name (as it appears on your CNIC)
• Date of birth (to verify you are 21 years of age or older)
• Pakistani National Identity Card (CNIC) number
• Residential address (city, province, Pakistan)
• Pakistani mobile number (used for 2FA and account notifications)
• Email address
• Chosen username and encrypted password

KYC & Verification Data — When you request a withdrawal or when we conduct routine compliance checks, we may additionally collect:

• Scanned copies or photographs of your CNIC (front and back)
• Proof of address documents (e.g., utility bill, bank statement issued in Pakistan)
• Proof of payment method ownership (e.g., screenshot of JazzCash or EasyPaisa account screen)
• Source of funds documentation for transactions above defined PKR thresholds

Transaction Data — Every financial transaction on the Platform is recorded, including:

• Deposit amounts, dates, and payment methods used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank)
• Withdrawal requests, amounts, processing status, and destination payment method
• Bonus credits issued, wagering history, and bonus expiry events

Gaming & Betting Activity — We record all game sessions and sports bets placed on the Platform, including game titles, bet amounts, results, win/loss history, and session durations. This data is used to provide the service, detect problem gambling patterns, and comply with responsible gaming obligations.

Technical & Device Data — When you access the Platform, we automatically collect:

• IP address and approximate geolocation (city/region level)
• Device type, operating system, and browser version
• Session timestamps and pages visited
• Referral URL (if you arrived via a link)

Communications Data — If you contact our support team via live chat or email, we retain records of those communications, including your messages and our responses, for customer service quality and dispute resolution purposes.

03 How We Use Your Data

96pkr uses the personal data we collect for the following specific purposes:

96pkr will not use your personal data for any purpose that is incompatible with the purposes listed above without first seeking your consent or establishing a separate legal basis for the new processing activity.

04 Legal Basis for Processing

96pkr processes personal data on the following legal bases, consistent with applicable data protection principles:

• Contract Performance: Processing is necessary to fulfil our obligations under our Terms and Conditions — including operating your account, processing transactions, and providing access to games and betting markets.
• Legal Obligation: Certain processing activities — particularly KYC verification, age checks, and anti-money-laundering (AML) transaction monitoring — are required by applicable financial regulations. We cannot operate your account without conducting these checks.
• Legitimate Interests: Where processing is not strictly required by contract or law, we rely on our legitimate interest in operating a secure, fair, and sustainable Platform. This includes fraud prevention, platform security, responsible gaming monitoring, and service analytics. We conduct a balancing test before relying on this basis and will not override your fundamental privacy rights.
• Consent: For optional activities — such as receiving promotional emails or SMS notifications about 96pkr offers — we rely on your explicit opt-in consent. You may withdraw consent at any time by contacting our support team or updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

05 Sharing Your Data

96pkr does not sell, rent, or trade your personal data to any third party. We share personal data with third parties only in the following strictly defined circumstances:

• Payment Processors: We share transaction data with our payment partners — JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — to the extent necessary to process your deposit or withdrawal. Each of these providers operates under their own privacy policies and regulatory obligations.
• KYC & Identity Verification Providers: When you submit identity documents, these may be processed by a third-party identity verification service on our behalf. Such providers act as data processors under our instruction and are contractually prohibited from using your data for any other purpose.
• Fraud Prevention & AML Services: We may share data with fraud screening and AML compliance systems to detect and prevent financial crime. These systems are operated by trusted third-party providers bound by data processing agreements.
• Regulatory Authorities: Where we are legally obliged to disclose personal data — for example, in response to a lawful request from a financial regulator or law enforcement authority — we will comply. We will notify you of such a disclosure where we are legally permitted to do so.
• IT & Platform Infrastructure Providers: Our Platform is hosted and maintained with the support of technology service providers who may process technical data (such as server logs and session data) in the course of providing their services to us. Such providers are bound by data processing agreements that restrict their use of your data.

06 International Data Transfers

96pkr's primary operations and data storage infrastructure are designed to serve Pakistani users. In certain circumstances, your data may be processed by our service providers in locations outside Pakistan — for example, where cloud infrastructure or identity verification services are hosted in other jurisdictions.

When personal data is transferred internationally, 96pkr ensures appropriate safeguards are in place by:

• Entering into data processing agreements with receiving parties that require them to maintain data protection standards equivalent to those we apply;
• Only using service providers that operate within established compliance frameworks and maintain industry-standard certifications (such as ISO 27001); and
• Restricting the scope of any international transfer to the minimum data necessary for the specific service being provided.

If you would like further information about the safeguards in place for a particular international transfer, please contact us using the details in Section 14.

07 Cookies & Tracking Technologies

96pkr uses cookies and similar tracking technologies to operate the Platform and improve the user experience. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They manage your login session, maintain your account security token, and ensure the correct version of the Platform is served to your device. You cannot opt out of strictly necessary cookies while using the Platform.
• Functional Cookies: These cookies remember your preferences — such as your language setting, preferred payment method, and responsible gaming limits — so you do not have to re-enter them every session. They are set by 96pkr and are not shared with third parties.
• Analytics Cookies: We use privacy-respecting analytics tools to understand how users navigate the Platform — for example, which game categories are most visited and where users encounter difficulty. Analytics data is aggregated and anonymised before analysis. No personally identifiable information is extracted from analytics cookies.
• Security Cookies: These cookies are used to detect and prevent fraudulent activity, including automated bot access, multi-account behaviour, and unusual session patterns that may indicate account compromise.

You can manage or delete cookies using your browser settings. Please note that disabling functional or analytics cookies may affect your experience on the Platform but will not prevent you from accessing core account features. Instructions for managing cookies are available in your browser's help documentation.

08 Data Security

96pkr takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction:

• Encryption in Transit: All data transmitted between your device and the 96pkr Platform is encrypted using TLS (Transport Layer Security). Our website enforces HTTPS at all times.
• Encryption at Rest: Sensitive personal data — including CNIC numbers, identity document scans, and payment method references — is stored using industry-standard encryption at rest.
• Access Controls: Access to personal data within 96pkr's systems is restricted on a strict need-to-know basis. Staff members with data access are subject to confidentiality obligations and undergo regular security training.
• Two-Factor Authentication: We enforce two-factor authentication (2FA) on all 96pkr user accounts, using your registered Pakistani mobile number as the second factor. We strongly encourage you to keep your mobile number up to date in your account settings.
• Penetration Testing & Audits: 96pkr conducts regular security assessments of its Platform infrastructure to identify and remediate vulnerabilities before they can be exploited.

While we take every reasonable precaution to protect your data, no digital system is entirely immune to security incidents. In the event of a data breach that poses a risk to your rights, 96pkr will notify affected users as promptly as practicable and provide guidance on protective steps you can take.

09 Data Retention

96pkr retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. Our general retention schedule is as follows:

• Active Account Data: Retained for the full duration of your account's active status on the Platform.
• Closed Account Data: Following account closure, we retain account records — including KYC documents, transaction history, and gaming activity logs — for a minimum of five (5) years. This retention period is required by financial regulations and AML compliance obligations applicable to payment processing in Pakistan.
• Customer Support Communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for ongoing dispute resolution.
• Analytics Data: Anonymised analytics data that cannot be attributed to any individual user is retained indefinitely for Platform improvement purposes. No personally identifiable information is retained in analytics systems after anonymisation.
• Marketing Preferences: Records of your consent to receive marketing communications — or your withdrawal of such consent — are retained for as long as may be required to demonstrate compliance with applicable privacy regulations.

When personal data reaches the end of its applicable retention period, 96pkr securely deletes or anonymises the data in accordance with our internal data disposal procedures.

10 Your Rights

As a 96pkr user, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the details in Section 14:

11 Children & Minors

The 96pkr Platform is strictly intended for users who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21 under any circumstances.

Age verification is conducted at the point of registration using date of birth data, and is reinforced through CNIC verification during the KYC process. Any account found to have been registered by or used by a person under the age of 21 will be immediately and permanently closed.

In the event that 96pkr discovers or is notified that personal data has been collected from a minor, we will delete all associated data immediately and, where applicable, report the incident to the relevant authorities.

12 Third-Party Links

The 96pkr Platform may contain references to third-party services — such as payment provider portals for JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — that are accessed separately from the 96pkr website. These third-party platforms operate under their own privacy policies, and 96pkr has no control over, and accepts no responsibility for, the privacy practices or content of those external services.

We encourage you to read the privacy policy of any third-party service you use in connection with your 96pkr Account, particularly your chosen mobile wallet or banking provider. Your relationship with those providers is governed solely by their own terms and policies.

13 Changes to This Privacy Policy

96pkr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable regulations, or Platform features. When we make material changes to this policy, we will notify you by one or more of the following means:

• A prominent notice displayed on the Platform when you next log in;
• An email notification to your registered 96pkr email address; or
• An update to the "Last Updated" date at the top of this page.

Your continued use of the 96pkr Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to the revised policy, you must stop using the Platform and contact us to close your account and request data deletion where applicable.

We recommend bookmarking this page and reviewing it periodically, particularly before making a deposit or submitting new personal data through the Platform.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related complaint, please contact the 96pkr team through the following channels:

• Email: [email protected] — Please use the subject line "Privacy Enquiry" or "Data Rights Request" and include your registered username. We aim to respond to all privacy-related emails within 30 calendar days.
• Live Chat: Available 24 hours a day, 7 days a week, directly from the 96pkr Platform. For urgent privacy concerns — such as a suspected data breach affecting your account — live chat is the fastest way to reach us.

96pkr takes all privacy complaints seriously. Every complaint is logged and reviewed by a designated member of our compliance team. If you are not satisfied with our response to your complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction.